1. What is the new email system?

We are migrating to a new cloud-based email system accessible via the same URL https://webmail.synhs.com . This platform will replace the current system hosted in our Manila office.

2. Why are we making this change?

The new cloud-based system offers enhanced security, storage, and reliability. It improved HIPAA compliance security and access from the US location. All the email data from your email account has been migrated to our cloud email

3. What will happen to my old emails?

After the migration is complete, you will be able to access them via https://webmail2.synhs.com . The old system at webmail2.synhs.com will be accessible for one month, but it will eventually be decommissioned.

4. How do I access the new email system?

Simply go to https://webmail.synhs.com in your web browser and log in with your existing email address credentials, and the IT Department will broadcast the password to log in. If you encounter any issues, please contact the IT support team.

5. Will I need to update my email settings?

No, you will retain the same server settings if you use a desktop or mobile email client (e.g., Outlook, Apple Mail).

7. Will there be any downtime during the migration?

There may be a brief downtime during the final switch to the new system on August 31, 2024, after a production time of 10-15 minutes. We will notify you in advance and make every effort to minimize disruption.

8. What happens to my Email Data, contacts, calendar, and other data?

All your Email Data contacts, calendar entries, and other data will be migrated to the new system. You will be able to access everything through https://webmail.synhs.com .

9. Can I still access the old email system after the migration?

The old system at webmail2.synhs.com will be accessible for one month after the migration. Eventually, webmail2.synhs.com will be decommissioned.

10. Is there any training available for the new system?

No, the system is the same Zimbra application; it is just an updated version that all users are familiar with.

SYSTEM NOTICE

Important Update: Synapse Email Migration to Cloud-Based System

We are excited to announce that we have launched a new mail server to enhance our email services and improve communication across Synapse, effective September 1, 2024.

To ensure a smooth transition, we ask that all employees familiarize themselves with switching to the new server using the FAQs below.

If you experience any problems or have questions, please contact our IT support team at itgroup@synhs.com.

Synapse Email Migration to Cloud-Based System

Frequently Asked Questions (FAQs):

Stay informed and follow our FAQs accordingly.

Download Your Copy

How to Update Contacts and Signatures

The old format of Contacts and Signatures is not compatible with the latest Zimbra version, and users need to download their contacts and Signature from webmail2.synhs.com to webmail.synhs.com