Important Update: Synapse Email Migration to Cloud-Based System

We are excited to announce that we have launched a new mail server to enhance our email services and improve communication across Synapse, effective September 1, 2024.

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To ensure a smooth transition, we ask that all employees familiarize themselves with switching to the new server using the FAQs below.

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If you experience any problems or have questions, please contact our IT support team at itgroup@synhs.com.

Thank you for your attention and cooperation as we implement this upgrade.

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Frequently Asked Questions (FAQs):

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Stay informed and follow our FAQs accordingly.

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How to Update Contacts and Signatures

The old format of Contacts and Signatures is not compatible with the latest Zimbra version, and users need to download their contacts and Signature from webmail2.synhs.com to webmail.synhs.com

How to Import Contacts from webmail2.synhs.com?

Access https://webmail2.synhs.com and login to your account -> Preferences -> Export -> Browse location to save the file and select “Contact”

How to Import to the latest Zimbra?

Access https://webmail.synhs.com and login to your account -> Preferences -> Import -> Browse location to save the file and select “Contact”
How to
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How to

How to Export Signature to New Zimbra

a. Access https://webmail2.synhs.com and login to your account -> Preferences -> Signature -> Copy HTML signature to new Zimbra

b. Access https://webmail.synhs.com and login to your account -> Preferences -> Signature -> Paste the HTML signature to new Zimbra

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If you experience any problems or have questions, please contact our IT support team at itgroup@synhs.com.