Case Studies

LEARN ABOUT OUR CLIENT’S SUCCESS STORIES

Often, clients seek Synapse out because they are unsatisfied with their current billing company and are not receiving the attention they deserve. At Synapse, we know we can do better than the biggest billing companies because we do; many of our clients have come from those very companies.

New clients that are uncomfortable with the idea of third-party billing are also common. However, our clients who come from in-house billing are often shocked to find out that Synapse is much more transparent and achieve better collection rates.

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At Synapse, what sets us apart from our competitors, is both transparency and a personalized experience. Please click on the case studies below to download more detailed information.

Diagnostic Lab

Diagnostic Lab

A Synapse diagnostic laboratory client needed to increase their average payments and charges. With multiple diagnoses and procedures, there was difficulty in matching the procedures with the covered diagnosis.

Diagnostic Lab

In this case study, our diagnostic laboratory client revealed they got a significant increase in the average payment from year 1 to year 2 by over 60%. Synapse billers also helped match the procedures to the diagnosis and avoided denials.

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Multi-Specialty

Multi-Specialty

A Synapse multi-specialty client struggled with the accuracy of their coding and billing, which negatively impacted their revenue and billing compliance.

Multi-Specialty

This case study shows how Synapse’s initial review became an important tool in increasing collections and accurate billing, resulting in their highest collection at $627,500.24.
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Sleep Lab

Sleep Lab

A Synapse sleep lab client voiced out that they have never achieved a higher collection than $200,000. The average charges stay within the range of $250,000 to $260,000.

Sleep Lab

Upon handling the account, Synapse helped in surpassing this amount with $223,511.56. Here’s a closer look at the case study of the Synapse sleep lab client.
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Cardiology Practice

Cardiology Practice

A Synapse cardiology client was left with six physicians on board after one retired. With the limited number of providers, the client was worried about their collections.

Cardiology Practice

Fortunately, they switched to Synapse and this case study reveals that there was a net increase of 41% in revenue for the group and 65% per provider.
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Start-Up Practice

Start-Up Practice

A Synapse internal medicine start-up client had no billing cycle and struggled with growing their practice and gaining stability.

Start-Up Practice

Through Synapse’s all-around services, the client received the following: a superbill tailored to their practice, software for billing and EHR with a complete fee schedule, credentialing and contracting with major insurances, and more.
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Pulmonology

Pulmonology

A Synapse pulmonology client was looking for billing solutions to increase their average collections despite the constant charges being billed.

Pulmonology

In this case study, our client reported an increase of $30,837.42 within the first six months that Synapse took over. Charge to collection ratio with Synapse is at 60.69% compared to 55.37% with the previous billing company.
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Pediatrics Practice

Pediatrics Practice

A Synapse pediatrics client had two physicians who left the practice, leaving them with only four providers. This reduced the number of providers to four physicians.

Pediatrics Practice

This case study shows how Synapse managed the reduction of the number of providers which resulted in an increase of 31% in revenue for the group and 96% per provider.
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Urgent Case

Urgent Case

Synapse’s second urgent care center client had an average of $250,000 in collections prior to working with us. They sought high-quality service that will help them be more accurate and efficient.

Urgent Case

In this case study, the data shows that a set-up team from Synapse achieved an increase in average collections by 37.67% or $102,182.94 per month versus year 1. In addition, a physician who purchased an urgent care center has grown significantly in the past 6 years since acquiring Synapse’s accurate and efficient collections.

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Pain Management Practice

Pain Management Practice

A Synapse pain management client wanted their billing claims to be accurately coded and billed in order to increase their revenue and billing compliance.

Pain Management Practice

With Synapse’s billing experts, there was an 85.38% improvement in billing compared to previous billing cycles. Ultimately, the client reached their highest collection at $149,086.27.
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Physical Therapy

Physical Therapy

A Synapse physical therapy client was seeking a billing solution to increase revenue despite having a slightly higher charge amount and number of claims by staff billing.

Physical Therapy

In this case study, the client reported an increase of $28,256.50 in the average monthly collections and surpassing the staff billing collections with $121,607.78.
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Family Practice

Family Practice

A Synapse family practice client needed a review to see whether their billing cycles are still accurately coded and billed, and generate increased revenue. As a result, they found out that it was time to switch to Synapse.

Family Practice

Since acquiring Synapse’s services, the client has reported an increase in average monthly collections of $95,464.26 and an improvement of 26% from previous collections.
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