Synapse Launches First Webinar on G2211: Understanding the New Complexity Add-on Code
Synapse Revenue Cycle Management, supported by Situation Expert, kicked off an educational webinar on May 6, Understanding G2211: The New Complexity Add-on Code.
The webinar focused on learning how to correctly apply HCPCS code G2211 for office and outpatient E/Mvisits and documentation requirements. Led by Lourdes Mendoza, CPC, she discussed the essential information about billing G2211.
[G2211] is not a stand-alone code. It must be built in conjunction […] it is used to capture the complexity of visits involving ongoing longitudinal or coordinated care, typically associated with chronic conditions or more intricate care management,
Engaging and thought-provoking Q&A
The webinar had more than 20 attendees, including healthcare professionals across specialties. During the Q&A, they brought forward key concerns on G2211 and gained expert insight from Lourdes.
For instance, a provider asked about the essential requirements for G2211 to be reimbursed.
“Providers must demonstrate ongoing care and medical management, evidence of clinical complexity and coordination and future care plans or referrals,” Lourdes answered.
“What are your top tips for practices just getting started?” a member of the audience asked.
Lourdes responded that education is the key to success, saying, “We need to educate providers on when and how to use G2211, monitor usage trends, and flag anything unusual.”
Integrating innovation with expert learning
More than a live lecture, the webinar also utilized Situation Expert, an interactive learning platform for participants to apply what they’ve learned about G2211.
Jessica Orleans, webinar host and Learning and Operational Strategy Manager of Synapse, gave a live demonstration of the platform.
“Unlike traditional tools that are mostly passive, Situation Expert encourages real-time reflection and application. It’s interactive, grounded in real work scenarios, and filled with tools that help people think critically and solve problems as they go,” Jessica explained.
What’s coming next: More expert sessions from Synapse
Synapse is hosting another webinar, Finance Fundamentals for Smarter Revenue Cycle Management.
The session will focus on the often-confused roles of bookkeeping, accounting, and finance, and how each directly impacts your revenue cycle, led by Iris Matanguihan.
“Our first-ever webinar turned out to be an incredibly fulfilling experience. If you’ve ever thought about attending (or even leading) one, I highly recommend it,” Lourdes said.
For more information, you may visit our Event Calendar and register now.