Call Center Services

Communication and proctoring services are needed to make your business goals. Excellent communication is needed for smooth transactions that keep your customers happy. Proctoring services allow you to see everything to ensure everything is going well. Updates are always implemented to ensure your business runs well.

 

Why Us?

We offer the following services to aid in your success:

Reliable Customer Support
Synapse’s customer care specialists are fluent in oral and written English for easy communication. Each customer care specialist has years of experience in customer care ensuring they can take care of your client’s needs. Synapse offers customer care through the following channels: calls, live chat, and emails to care for your customer’s needs.

Extensive Pool of Qualified Candidates
Lack of staffing is one of the biggest problems your business will face in customer care. Your business needs a few qualified customer care specialists to handle your calls. Hiring the staff members required can cripple your business’s budget. Having only one customer care specialist can also cripple your business when they go on vacation or have too many calls. Synapse gives you access to a pool of qualified workers to run your operations no matter what.

Technological Advancements
Technology improves regularly, and your business needs to keep up or get left in the dust. You won’t have to worry about more overhead costs when outsourcing. Synapse is here to handle all your technological needs at affordable prices. The company regularly implements updates to give you an edge against the competition.

Call Analytics and Reporting
Our company will give you accurate and detailed reports regarding your calls. Reports we send will detail improvements that you can make to increase revenue. We can also show you in detail the customer care department’s expenditures to help you bring in more money. Our company can also send you these reports when you want them. Weekly or monthly reports can be sent based on your preferences.

Video Call Customer Service
The pandemic has caused many people to shelter in place for safety reasons. While face-to-face is the best choice for personalized experiences. Video call services update the service for safety and convenience. The pandemic makes this service a necessity for better communication.

Here are the benefits of video customer service:

Increase First Call Resolution Rates
Video calls provide real-time exchanges for better communication. These calls can use visual aids and non-verbal body language for better instructions. This method of communication facilitates better understanding for increased customer satisfaction. The service is an investment that can make big returns for your business.

Humanize Your Business
Video customer care helps customers feel at ease as they can see a real person on the other end of the line. Bots cannot empathize with clients, but people can help you make a sale. Empathy may make the difference between making the sale or not.

Monitoring
Certain programs can help you observe calls to find ways to improve your process.

Synapse helps you improve communications with customers to bring in more revenue.

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