Things To Consider Before Outsourcing

Expectations

Outsourcing your business process is not going to guarantee success. What you’re getting from outsourcing is time. Outsourcing your customer service will give you a huge pool of talent to choose from. Someone else handling one of your tasks allows you to focus on other aspects of your business, such as fundraising and promotion. Be warned, however, that outsourcing also requires patience.

Be patient because there is a learning curve for your outsourced employees. You may also encounter factors such as language barriers and cultural nuances to add to the difficulty. You may also suffer from frequent turnover rates, so be careful when hiring an outsourcing firm. At the very least, the company should meet the deadlines you set.

Pricing

Pricing is one of the biggest reasons you choose outsourcing. The average wage you must pay in the Philippines clocks at $1.50 to $2.20 an hour. In America, wages can go anywhere from $8 to $15 an hour, which makes outsourcing appealing.

Pricing is not the only factor that you should consider when choosing an outsourcing firm. A lower rate may come with problems such as high turnover rates and out-of-date infrastructure. You must always check exactly what you’re getting for the price you want for a smooth process.

Health Issues

The Time differences between you and the outsourcing company may cause health issues. If your company is based in the United States, then most of the outsourced employees will be working from 2 am to 6 am. Working during these times causes serious health problems for your employees. Your outsourced employees may suffer from compromised cognition, obesity, and irregular heartbeat. You must watch out for your employee’s health to get them to perform efficiently.

Your management should set up a rotating schedule every two weeks, and shortening four-hour schedules may help against health issues. You should find a way to solve this issue because health issues can lead to turnovers or poor performance.

Attrition Level

You’ll find that India is experiencing high levels of attrition in outsourcing. Low pay, lack of career prospects, and peer pressure may all contribute to your Indian company’s attrition rate.
Doing your research will tell you that the Philippines may soon find itself in the same position as India.
The Philippines is experiencing the following problems for their outsourcing firms:
1. Benefits
2. Regularization
3. Job mismatch
4. Lack of training
5. Night shift work
6. Strict company policies
7. Physical and psychological stress
You should do a long and hard check for your chosen company. Check their attrition rate, reviews from employees and businesses before you commit.

Communication

Check the systems of the outsourcing company you wish to hire. Make sure they use the latest innovations in communication technology for your business.

Here is a checklist for your choice company:
1. Call management
2. Data transmission capacity
3. Ability to maintain constant communication

They must at least have these means of communication e-mail, phone, online channels, fax, and regular mail for your use. Finally, you must make sure that they have a backup alternative internet service provider when things go wrong.
In conclusion, outsourcing is not the end-all-be-all solution you might be hoping for. Check the following before you outsource: politics, expectations, pricing, health issues, attrition level, and communication. Checking all these factors ensures a smooth outsourcing experience.